Platform Architecture

Platform architecture

ClaimSense is a modern, cloud-native platform built to integrate seamlessly with your existing infrastructure while delivering powerful AI capabilities.

Book a walkthrough

End-to-end flow

From incoming claim to resolved case

Layer 01

Data inputs

Client documents & 3rd-party data sources

Client data

Forms & policies

Photos

Damage imagery

Protocols

Incident reports

Invoices

Cost documents

Audatex

3rd party data

Benchmarks

Market data

Layer 02

AI-driven claim processing

AI agents process, check, decide and reason — end to end

AI processing

Document understanding

AI checks & decisions

Automated resolution

AI CFR / OFR

Continuous coverage & fraud review

Detailed AI reasoning

Full traceable explanations

Layer 03

Reporting & oversight

AI on top of the whole ecosystem

AI chatbot for management

Ask anything about operations

AI-generated audit reports

On-demand for the regulator

Every step is explainable, auditable and traceable — with full reasoning behind every decision.

Illustrative architecture — layers and cards are shown as examples, not a fixed requirement for every claim.

Platform layers

Each layer of ClaimSense is designed for specific responsibilities, ensuring scalability, maintainability, and seamless integration.

Layer 1

Business workflow layer

The user-facing application layer where claims handlers interact with the system. Provides intuitive interfaces for case management, decision-making, and collaboration.

›Case management dashboard
›Task queues and workflows
›Reporting and analytics
›Master claim workspace and linked specialist workstreams
›Accountable end-to-end tasks and process subtasks

Layer 2

AI agent layer

The intelligence layer powered by LLMs and specialised AI models. Processes claims, extracts information, and provides decision support.

›Document understanding
›Decision recommendations
›Natural language search

Layer 3

Core system layer

The data foundation layer storing all claim data, states, and transaction history. Ensures auditability, compliance, and data integrity.

›Claim state management
›Full audit trails
›Data integrations
›Parent-child claim relationships and shared case context
›Permission-aware information sharing across linked workstreams

Deploy on your infrastructure

ClaimSense runs on Databricks and is fully deployable on your existing cloud infrastructure. Leverage your current data platform investments and simplify integration.

Databricks

Unified data & AI platform

Azure

Microsoft Azure Cloud

GCP

Google Cloud Platform

AWS

Amazon Web Services

Bull

ClaimSense runs on Databricks and is deployable in your selected cloud infrastructure. This deployment model is designed to support enterprise control over data, access and operations. ClaimSense is built by DataSentics, part of the Bull group.

BUILT BY

Bull

Leading European technology group focused on sovereign AI and data.

3K+

engineers and experts

32

countries served

13%

of revenue invested in R&D

Ready to see IT in action?

Book a walkthrough to see how ClaimSense integrates with your existing infrastructure.